Privacy Policy

This Privacy Policy explains how Autopilot AI Business collects, uses, shares and protects information when you visit our website, contact us, interact with our AI messaging and voice services, or when a business customer uses our CRM and automation platform. By using our website or services, you acknowledge the practices described in this policy.

Autopilot AI Business provides AI automation services for real estate businesses, including conversational AI, messaging automation, voice assistance, property matching and CRM technology. Our website is available at autopilotaibusiness.com and we can be reached at rvdz@autopilotaibusiness.com.

Depending on how you interact with us, we may collect:

• Name
• Email address
• Telephone or mobile number
• WhatsApp number
• WhatsApp messages exchanged with our services
• Instagram account information
• Instagram messages exchanged with our services
• Facebook and other Meta platform data, where applicable
• Customer enquiries and the content you send us
• Lead information submitted through forms or conversations
• Property preferences and property-search criteria
• Viewing requests and scheduling details
• CRM data entered by our business customers
• Technical and operational data, such as device, browser and usage information

We use the information we collect to:

• Respond to enquiries and provide requested information
• Operate our messaging, voice, property-matching and CRM services
• Qualify and route leads to the relevant business customer or agent
• Arrange property viewings and follow-up communications
• Maintain, secure, troubleshoot and improve our services
• Meet contractual, legal and regulatory obligations

Our services use artificial intelligence and automated processing to support customer communication and real estate workflows. This includes:

• Natural language processing of inquiries
• Extracting property requirements from conversations
• Lead qualification
• Generating conversational responses
• Property search and matching
• Customer service workflows
• Arranging viewings
• Assisting agents with summaries and follow-up actions

AI outputs are assistive. Business customers remain responsible for reviewing and confirming information before relying on it.

Where a business customer has enabled messaging integrations, we process messages and related account information transmitted via the Meta Business APIs, including the WhatsApp Business Platform, Instagram messaging and Facebook messaging, in accordance with user-initiated conversations. Messages are processed to understand the enquiry, respond, and pass relevant details to the responsible business customer. Your use of those platforms also remains subject to the terms and policies of the platform provider.

Our AI voice receptionist may handle incoming and outgoing calls on behalf of a business customer. Where authorised and where notice is provided, calls may be recorded and transcribed so that enquiries can be understood, routed to the appropriate agent, and used to book property viewings. Call content and transcripts are handled in line with this policy.

When you describe what you are looking for, we process details such as purpose, property type, location, number of bedrooms, budget and timeline in order to search available listings and present relevant matches. These requirements may be stored with the relevant business customer's lead record so that agents can follow up.

Our business customers use our CRM to manage their own leads, contacts, listings and communications. For that data, the business customer determines how the information is used and is responsible for having an appropriate basis to collect and process it. We process such data on their behalf in order to provide the service.

We rely on third-party providers to deliver parts of our services. Their functional role is described below; their own handling of data is governed by their respective terms and policies.

• Meta (Facebook, Instagram, WhatsApp Business Platform) — messaging channels and delivery
• OpenAI — AI language processing
• Twilio — telephony and messaging infrastructure
• ElevenLabs — voice synthesis
• Supabase — database, authentication and storage infrastructure
• Railway — application hosting infrastructure

We do not sell personal data. Information is shared only with the service providers necessary to operate our services, with the client brokerage or business customer responsible for your enquiry, and where required by law or to protect legal rights and platform security.

We retain information for as long as necessary to provide our services and to meet our contractual, legal and regulatory requirements. When information is no longer required for those purposes, it is deleted or anonymised.

We apply technical and organisational measures intended to protect information against unauthorised access, disclosure, alteration and loss, including access controls, encrypted transport and restricted administrative access. No method of transmission or storage can be guaranteed to be completely secure.

Our service providers may process information in countries other than your own. Where information is transferred internationally, we take steps intended to ensure it remains protected in a manner consistent with this policy.

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of information you provided to us

To make a request, contact us at rvdz@autopilotaibusiness.com.

You may request deletion of your data at any time by emailing rvdz@autopilotaibusiness.com with the subject line "Data Deletion Request" and the phone number, WhatsApp number, Instagram account or email address associated with your data. Requests are processed promptly, subject to any legitimate legal, security or contractual obligation that requires us to retain specific records. Where data was collected on behalf of a business customer, we will also notify that customer of the request.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at rvdz@autopilotaibusiness.com and we will take appropriate steps to remove it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after an update indicates acceptance of the revised policy.

Autopilot AI Business
Email: rvdz@autopilotaibusiness.com
Website: https://autopilotaibusiness.com